POLICIES & PROCEDURES
Cancelation Policy
If you need to reschedule or cancel a treatment session, please provide at least 72 hours notice to avoid a cancelation fee. This allows the opportunity for someone else to schedule an appointment. Same day cancelations or rescheduling of appointments will be subject to 50% of the total service costs. A one-time cancelation fee waiver is provided, where a client can cancel a session within less than 48 hours, at no additional charge. In the event of a no show/no contact, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. Therapist reserves the right to deny pre-booking in the future and client may be put on same-day-only list to be called when there are openings.
As a courtesy to all clients, a reminder text is sent out several days prior to your appointment to confirm your scheduled time and answer any additional questions you may have. If not confirmed at least 72 hours before your appointment, it is considered an unconfirmed appointment and may be taken off the schedule to make room for someone else.
Late Arrivals
Your appointment time is held especially for you, please arrive on time. All treatment sessions have a specific time schedule and an on time arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your session may be shortened in order to keep on schedule to accommodate others whose appointments follow yours and the original treatment time will be charged. If you are later than 15 minutes it may be necessary to reschedule your appointment.
Confidentiality and Conversation
Confidentiality is maintained at all times. Upholding clients privacy, and thus confidentiality is of the utmost importance. Massage therapist shall safeguard the confidentiality of all clients, client information, unless disclosure is requested by the client in writing, is medically necessary, required by law or necessary for the protection of the public.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken and, when applicable, to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions. If you are sick, or just getting over an illness, please do not schedule your session until you are completely well. This is for your comfort as well as the health of other clients.
Right to Refuse/Terminate Service
Therapist reserves the right to refuse service to anyone for any reason. If there is inappropriate conduct in any manner as determined by the therapist, the therapist has the right to refuse treatment, end the session and/or terminate future appointments. No refunds.
FORMS